{"id":576,"date":"2017-12-15T16:08:56","date_gmt":"2017-12-15T16:08:56","guid":{"rendered":"http:\/\/www.plastikcity.co.uk\/blog\/?p=576"},"modified":"2026-02-26T12:10:04","modified_gmt":"2026-02-26T12:10:04","slug":"lpc-components-quality-you-can-taste","status":"publish","type":"post","link":"https:\/\/www.plastikcity.co.uk\/blog\/lpc-components-quality-you-can-taste\/","title":{"rendered":"LPC Components: Quality You Can Taste"},"content":{"rendered":"

The word quality can be used in many ways, but on its own it is fairly vague.<\/strong><\/p>\n

<\/p>\n

When I was a student some of my housemates came home one day with a few crates of lager from a supermarket. The description emblazoned on the front of each can was \u201cQuality Lager\u201d. There was no other detail, no explanation, just\u2026\u201dQuality Lager\u201d.<\/p>\n

What did this promise? Was it superb? Was it slightly above average? Was it going to peel the roof from your mouth?<\/p>\n

We didn\u2019t know, but being in the business of educating ourselves at the time, we decided to find out. We transformed a wheelie bin into an impromptu cooler and while I can\u2019t remember a great deal of the evening I do know that the beer tasted bloody awful.<\/p>\n

In terms of outward appearances versus true quality, the opposite was the case with LPC Components when I bought the company in January 2014. The operation was rough around the edges: from lack of stock control and documented procedures, to ineffective cost control, the systems were roundly out-dated. But at its core this was a company that cared deeply about its customers, possessed excellent technical knowledge and produced outstanding products. It was quality that shone through.<\/p>\n

We decided to focus on two key principals: Growth & Continuous Improvement and to achieve those objectives we implemented a Total Quality Management system in accordance with the requirements of ISO9001 – and were certified within the first year. Now I\u2019m as proud of the flawless running of the business, our hard-working and highly skilled staff and our responsive customer communication as I am with quality of our products.<\/p>\n

But we\u2019re not resting on our laurels. We continue to push to grow the business and improve every aspect of what we do on a daily basis \u2013 to better serve our customers\u2019 needs.<\/p>\n

Last week we had our fourth external audit and the result was zero observations, zero minor non-conformances and zero major non-conformances. In other words it was a clean sheet. It was a huge stamp of approval and I am incredibly proud of every member of staff, each of whom has embraced the philosophy and put it into action.<\/p>\n

We are also on track to have our most successful year in terms of sales and profit!<\/p>\n

Just before our audit I found one member of staff going around cleaning the wheelie bins in the factory. He wanted them to be spotless and whilst I hope to God he wasn\u2019t planning on using them to cool lager, it showed a degree of care and attention that typifies our employees\u2019 commitment to the company\u2019s success.<\/p>\n

I have a \u201cQuality Team\u201d and a \u201cQuality Business\u201d and it tastes even more sweet because I know where we\u2019ve come from, and we all know where we\u2019re going.<\/p>\n

Gareth Jones, LPC Components<\/strong><\/em><\/p>\n

\"LPC<\/p>\n

+44 (0)1388 608 270<\/em>
\nWebsite<\/em><\/a>
\nEmail<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The word quality can be used in many ways, but on its own it is fairly vague.<\/p>\n","protected":false},"author":101012,"featured_media":3045,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[250,251,252,253],"class_list":["post-576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plastikcity-blogs","tag-heater-bands","tag-lpc-components","tag-lpc-elements","tag-quality","post-preview"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t