Field Service Engineer

Field Service Engineer

Reference number: 96539

	UK Wide
	Full Time (Permanent)
	£45,000 - £48,000
	Sierra 57 Consult Ltd
	Injection Moulding/Plastics
	31/10/2026
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Job overview

Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.

Company overview

·      Exceptional opportunity to join a leading organisation within CNC machine tools and factory automation, offering a permanent position with excellent opportunities for technical development and career progression

·      The successful Field Service Engineer will provide field-based technical support to customers across the UK and Ireland, primarily supporting CNC machine tools

·      This position will suit an experienced CNC Service Engineer with strong mechanical and electrical fault-finding skills and a background in servicing, maintaining and repairing industrial machine tools

·      This is an excellent opportunity for an experienced engineer looking to further develop their technical expertise across a wider range of CNC machinery and automation systems

 

Role responsibilities

·      In the role of Field Service Engineer, you will diagnose and repair faults on CNC machine tools and associated equipment at customer sites

·      You will Install, commission, service and maintain CNC machine tools in line with established company guidelines

·      You will be required to Diagnose and resolve mechanical, electrical, pneumatic, hydraulic and software-related issues

·      Complete machine inspections, adjustments, geometry checks and component replacements

·      Provide technical support to customers to maximise machine uptime and minimise production downtime

·      Liaise with internal teams to source parts and assist with the resolution of complex technical faults

·      Support a range of CNC machine tools and automation equipment as required

·      Provide customers with guidance and training on machine operation, maintenance and safety

·      Complete accurate service reports detailing work completed, parts used and any outstanding actions

·      Maintain accurate service histories and record time, travel and parts usage through internal ERP systems

·      Build and maintain strong customer relationships through professional and responsive technical support

·      Identify opportunities for additional service, spare parts and training requirements

·      Ensure compliance with company and customer health, safety and environmental requirements, including RAMS, permits, isolation and site access procedures

·      Maintain and develop technical knowledge of CNC controls, machine tools and automation systems

·      Travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel where required

·      Contribute to service utilisation, customer satisfaction and wider service-related KPIs

 

Benefits/package

·       Profit share bonus scheme

·       25 days holiday plus bank hols

·       Extra day off for your birthday

·       Private medical insurance

·       Life assurance

·       Long term service awards

·       Employee assistance programme

·       PerkBox

·       Critical illness insurance 

·       Group income protection insurance

·       Dental insurance

·       Travel insurance

·       Good pension scheme

·       Death in service benefit

·       Private healthcare

Qualifications/experience required

·      Minimum 4 years' field service experience within the CNC machine tool or industrial equipment sector

·      Proven experience servicing, maintaining and repairing CNC machine tools

·      Strong mechanical and electrical fault-finding skills

·      Technical qualification in a relevant engineering discipline such as BTEC, City & Guilds, NVQ or equivalent industry experience

·      Experience with CNC controls would be advantageous, although training will be provided

·      Strong understanding of industrial machinery, controls and associated systems

·      Strong analytical, diagnostic and problem-solving skills

·      Excellent communication and customer service skills

·      Self-motivated and able to work independently in a field-based environment

·      Full UK Driving Licence

·      Willingness to travel throughout the UK and Ireland, including overnight stays and occasional overseas travel

·      Ability and drive to develop technical expertise across a wider range of products and systems