Job overview
Working closely with our client, a market leader in the supply of ancillary equipment to the plastics industry, we are looking for a Technical Support Engineer to support continued business growth.
Company overview
- This position could suit a skilled Mould Process Engineer, Service Engineer or Maintenance Engineer with good communication skills looking to progress into a technical support role
- An excellent opportunity for a skilled technical moulding professional with strong knowledge of plastics processing ancillary equipment, and cooling systems
- The successful Technical Support Engineer will act as a ‘Hotliner’ providing technical support as the first point of contact for customers, engineers and sub-contactors
Role responsibilities
- As a Technical Support Engineer, you will act as the primary technical contact for inbound hotline calls
- In the role of Technical Support Engineer, you will ensure issues are captured correctly, diagnosed efficiently and routed appropriately
- Provide immediate guidance and remote resolution where appropriate
- Own each issue from first contact through to resolution or formal handover
- Ensure customers are not passed between departments or left in communication loops
- Prioritise work based on technical urgency and impact
- Identify trends, repeat failures and early indicators of asset decline
- Reduce reactive escalation by resolving issues earlier and more accurately
- Highlight opportunities for preventative maintenance, customer training or optimisation, upgrades or replacements
Benefits/package
- Company pension contribution of 5%
- 25 days holiday + bank hols with additional day holiday for every 2 years service (up to max. 5 extra days)
- Access to Smart Health App
- Free eye test every 2 years
- Enhance Maternity and Paternity pay
- Death in service cover 2x salary rising to 4x after 5 years service
- Income protection cover after 1 year of service
- Access to a free and confidential independent financial advisor
- Will Writing Benefit
- Mon-Fri working week, 14:30 finish on a Friday
Qualifications/experience required
- Proven experience in a technical support or field service role an advantage
- Strong technical understanding of Plastics processing equipment and/or Process Cooling systems is essential
- Proven ability to diagnose faults verbally and remotely
- Confident troubleshooting across Windows and/or Linux environments, Networking fundamentals (IP addressing, DNS, DHCP, VPNs, firewalls) and Hardware diagnostics
- Ability to read, interpret, and act on logs, error codes, and system alerts
- Professional & Personal Capabilities
- Clear, confident communicator with both technical and non-technical stakeholders
- High level of ownership, accountability, and decision-making confidence
- Strong attention to detail with accurate ticketing and technical documentation
- Commercial awareness of service delivery, parts usage, and asset lifecycle value
- Calm, effective, and organised when working under pressure
- Comfortable operating in a fast-paced environment with competing priorities
Recruitment Partner
