Job overview
Working alongside our client, an established injection moulding manufacturer, we are looking for a Senior Quality Engineer to join their team to support continued business growth.
Company overview
- Working within the Operations team as a Senior Quality Engineer you will lead on quality, ensuring quality KPI’s are met, and CI goals are achieved whilst overseeing a team of shift Quality Controllers
- Reporting to the Operations & SHEQ Director, the Senior Quality Engineer will be responsible for ensuring product quality, resolving issues efficiently, and supporting the continuous improvement of procedures across the QHSE management Systems
- This role offers a defined progression path to Quality Manager within two years, making it an excellent opportunity for a Senior or Quality Engineer ready to take the next step in their career
Role responsibilities
- Actively contribute to the Operations Team, supporting quality KPIs and continuous improvement
- Manage daily production quality and support NPI, ensuring product suitability to customer specifications
- Own customer relationships, handling complaints, quality queries, and ensuring timely resolutions
- Implement and manage 5S practices across key operational areas
- Respond promptly to quality-related customer enquiries, managing the full lifecycle of quality concerns (NCRs, concessions, rework, 8D investigations)
- Ensure quality compliance of third-party components and manage supplier communications
- Oversee the product returns process in line with RMA procedures, including issuing credit notes and managing stock reallocation
- Continuously improve quality inspection procedures and processes
- Lead internal audit programs in line with ISO 9001 and ISO 13485 standards, ensuring effective scheduling, execution, and closure of NCRs
- Drive and support the in-house 8D problem-solving program
- Maintain key quality registers and reporting tools
- Line manage the Quality Control team, including competency assessments and absence cover; support metrology tasks when needed
- Perform additional duties as required, including support for stock takes.
Benefits/package
- Monday-Friday days role
- Flexi-time contract
- 25 days holiday + bank holidays
- Private medical insurance
- Healthcare cash plan
- Life assurance
Qualifications/experience required
- Strong background in Production Quality within manufacturing (preferably plastics but other industries will be considered
- Hold an engineering qualification such as HNC, HND or BEng (desirable)
- Six Sigma Greenbelt (desirable)
- Experience of working to ISO accreditation and managing the associated QMS
- Experience of undertaking internal audits to 9001 or 13485, or willingness to train
- Detailed understanding and experience of applying six sigma principles tools for problem solving
- Experience working in a fast-paced environment with the ability to manage conflicting priorities
- Competent to read engineering drawings and measure components using metrological equipment
- Experience of undertaking root cause analysis on quality issues, and resolving them by putting corrective and preventative actions in place
- Experience of supporting the introduction of new business and engineering changes into production from a Quality perspective
- Full UK driving license required to attend customer sites
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